FAQ

Create My Account

Why should I join MyAnimeClass?

Registering is free and becoming a member makes it easy to shop with us.
Enjoy hassle-free 24/7 shopping privileges and insider-access on sweet and feisty anime trends.
Shopping Benefits:
• Save time when you buy online as there is no need to re-enter, you’re shipping or billing address every time you want to make a MyAnimeClass purchase. Your purchase will be delivered to your shipping address on file unless you tell us otherwise.
• Store and retrieve your order history. We’ll keep you posted on your order history with all the important information you may need.

Do I have to register to shop online?

No, you can checkout online as a guest, but you will miss out on the benefits of joining.

How do I join?

Click here to create an account. It’s fast and free. Enter your name, email address, and set up a password. The email address given at time of registration will function as your username each time you log in.
Passwords are case sensitive. If you forget it, click Forgot Password and we will send your password to the email address on file.
The first time you make a purchase, you will be prompted to enter your shipping and billing addresses. This information will be stored on our secure server, making all future checkouts fast and easy.

My Account Help

What if my account information changes?

No worries! Just sign in with your username and password, and follow the instructions to update your account information, including your personal information, billing and shipping addresses at any time. Once you are finished updating, don’t forget to click save.

I forgot my password; how can I retrieve it?

1. Go to our Forgot Password page.
2. Enter the email address associated with your myanimeclass Solutions account and click “Next.”
3. An email will be sent to you shortly with the password related to your account.

What if I don’t receive my forgotten password through email?

Try again and make sure to confirm your email address. For additional help, please contact us.

Is it possible to save items in my shopping bag?

As a registered user, your cart will be conveniently saved for 30 days. As an unregistered guest, your cart will be saved for 30 days when you use the same device (e.g. laptop, tablet, smartphone) and internet browser.

Order Status

How do I track my order shipment?

Orders may be tracked under the “order history” tab when you are logged in to your account. If you check out as a guest, you will not be able to track your order through the website. You should also receive an email with a tracking number once your order has shipped. If you have not received a tracking number and/or have checked out as a guest, please contact customer service for your tracking number.

I didn’t receive an order confirmation. What should I do?

Look at your spam folder. Our email may have gone into your spam or junk folder by mistake.
If you have NOT received an order confirmation from us within 24 hours of placing your order, please email us.

What if an item is unavailable or backordered?

We will notify you by email if an item in your initial order is unavailable or on backorder.

I received my order, but one item was missing. What should I do?

Please confirm on your order confirmation and shipping confirmation emails that the item was ordered and shipped. If an item is delayed, it should be stated on one or both of these emails. You can also verify on your shipping confirmation email if several packages are shipping. If you don’t see that the item has a separate shipping date, please email us ASAP.

Order & Checkout

I’m new to your site. How do I place new order online?

View our “how-to-place new order ” instructions.

Need More Information?

We’re available to help you place your order, follow up on existing orders, provide information, order catalogs, or check on product availability. Please e-mail us.

I just ordered something, but now it’s on sale. Do you honor price adjustments?

Unfortunately, we cannot honor price adjustments. Our promotional and sale offers run during special times of the year.

Can I change my order after it’s been processed online?

Please contact us immediately if you wish to cancel or change your online order. If the order has not been released for processing, we may be able to cancel or change it. Please Email us.

What types of payment methods do you accept?

We accept the Paypal payment method at this moment.

Do you offer volume discounts on larger orders?

Larger orders qualify for additional volume discounts! For orders over $250, you receive an additional 10% discount. For orders over $500, you receive an additional 15% discount. For orders over $1,000, you receive an additional 20% discount. All discounts are automatically calculated at checkout from your merchandise total. Shipping charges and tax are not included.

Shipping

When will my order ship?

Domestic Internet Orders: Most orders for in-stock items will ship within 2 business day (Monday-Friday). Expedited orders placed M-F before 12:00 Noon CST will be shipped the same day.

What are the shipping rates?

Depending on the weight and size of the merchandise you select and the location to which your items will be delivered, different shipping methods and prices will be offered.

How do I track my order?

You will receive our shipping confirmation email with a tracking number, once your order has shipped, so that you can check the tracking number on the Corresponding logistics website, If you never received a shipping confirmation email or deleted it, please E-mail us, Monday-Friday 8:00 am – 5:30 pm CST, so we can provide you with the tracking information.
You can also visit order message in My Account to check the status of your order.

Do you offer international shipping? What are the fees?

Depending on the weight and size of the merchandise you select and the location to which your items will be delivered, different shipping methods and prices will be offered.

Do you have any retail locations?

No, we do not have any store locations.

Why are ship times not guaranteed?

Shipping carriers may have delays in transit times due to Covid-19 and we will not be able to offer shipping refunds at this time. Most in-stock internet orders will still leave our facility the same day.

Returns, Exchanges & Cancellations

Can I cancel or change my order after it’s been processed online?

Please contact us immediately if you wish to cancel or change your online order. If the order has not been released for processing, we may be able to cancel or change it. Please contact us

What is your cancellation policy?

Orders are typically processed the same day they are received. If the order has not been released for processing, we may be able to cancel or change it. Please contact us

What is your return policy?

View our Return Policy.

What is your exchange policy?

Exchanges can be made within 60 days of shipment. Additions to your exchange will be considered a new order and will require additional shipping charges plus any difference in price on returned items. Please allow 7-16 business days to process your exchange. If your exchange is time sensitive, please Email us.

How long does it take to receive a refund/exchange?

Please allow 7-16 business days to process your exchange or return. If your exchange is time sensitive, please Email us ASAP

Where do I send my return/exchange?

Please review our Returns and Exchanges instructions for how to return or exchange merchandise.

Contact with us

We’re available to help you place your order, follow-up on existing orders, provide information, order catalogs and so on
If we haven’t answered your question in our FAQs, please sent email to our customer service department: [email protected]